Cancellation:

•        Please mail us at info@shreevaliagro.com for cancellation request if your order has not been shipped yet.

•        Orders can be cancelled only if it has not been shipped from our warehouse.

•        No cancellation applicable for customised products once the order is placed.

•        Unfortunately, we cannot cancel orders once the shipment is out of our store for delivery.

•        Once shipped, we will not consider cancellation requests.

•        If a cancellation request comes up before the product leaves our order-processing centre, we will try to hold the shipment but there is no guarantee that the cancellation request will be honoured.

What about cancellation charges?

•        For both pre-paid orders or COD orders, there will be no cancellation charges or processing fees for the customer upon order cancellation.

•        For COD orders, we request you to not cancel an order at the time of delivery. Multiple cases of order rejection at the time of delivery are discouraged and may possibly result in non-serviceability of future COD orders from you.

Refund for the cancelled order :

•        If the payment was by credit/ debit card or net-banking, the money will be refunded to your credit/ debit card or net-banking account, respectively. Typically, refunds are processed between 7- 12 working days.

•        Please note that we depend on the credit card issuing bank to ensure that the money is refunded to your account. We only control the release of funds from our side. There is little we can do in case there is a delay from the bank’s end.